Frequently asked questions
Everything about ordering from APIOR — how payment works, what delivery costs, where to find allergen information and how returns are handled.
Ordering & payment
How do I pay for my order?
Bank transfer is currently the only payment method. After you place your order, we send our bank details and the order number to your email. Please use the order number as the transfer reference.
When will card, PayPal or Stripe payments be available?
These methods are shown at checkout as “Coming soon”. They cannot be selected yet — until they launch, bank transfer is the only option.
Which currency am I charged in?
All orders are charged in euro (EUR). At checkout you can view an approximate amount in US dollars, British pounds or Polish złoty, but this is for reference only.
Do I need an account to order?
No. You can check out as a guest. If you wish, you can tick the option to create an account while placing your order.
Can I print my order?
Yes. The order confirmation page shows your order number, items, totals and delivery details, and includes a button to print or save it as PDF.
Delivery
How much does delivery cost?
Standard courier delivery costs €4.90 and is free for orders of €35 or more. Express courier delivery costs €7.90.
How long does delivery take?
Standard delivery usually takes 2–4 business days, express delivery the next business day. Times are counted from when your payment is credited to our account and are approximate.
When is my order shipped?
We ship once your bank transfer has been credited. You will receive the tracking number by email after dispatch.
Products & allergens
Do you make the chocolate yourselves?
No. APIOR is a retail boutique. We curate and sell genuine branded chocolate and confectionery from established European manufacturers such as Lindt, Ritter Sport, Milka, Ferrero and Haribo.
Where can I find ingredients and allergens?
Every product page lists the ingredients, allergens and nutrition values per 100 g as published for that product. Always check the packaging too, as manufacturers may change recipes.
Are the product photos real?
Yes. Product photos show the actual branded packaging, sourced from the open product database Open Food Facts.
How do I find gifts?
Browse the Gift boxes category, or use search and filters in the shop to narrow by category, brand and price.
Returns & complaints
Can I withdraw from my purchase?
Consumers may withdraw from a distance contract within 14 days without giving a reason, subject to the exceptions in our policy — for example, food products whose seal has been opened after delivery for hygiene reasons.
What if my order arrives damaged?
Contact us with your order number and photos of the damage. Complaints are handled under the statutory rules described on our Complaints & returns page.
Wishlist & contact
Is my wishlist saved?
Yes. Your wishlist and basket are saved in your browser, so they remain after you refresh or come back later on the same device.
How can I contact you?
Write to [email protected] or call +33 4 92 72 14 96. Our postal address is Apior Sàrl, De Manosque, 04210 Valensole, France.