Privacy Policy
We only collect what we need to run the shop, and we never sell your data.
Last updated: 16 September 2026
1. Who we are
Apior Sàrl operates this online sweet shop and is the controller of the personal data described here. Registered office: De Manosque, 04210 Valensole, France. Registered in the French business register under SIREN 662005495. Contact: [email protected].
2. What data we collect
- Order data — first and last name, email address, delivery address, the items ordered and the chosen delivery and payment method.
- Account data — email address and a securely hashed password if you create an account during checkout.
- Messages — anything you send us through the contact form or by email.
- Device and usage data — IP address, browser type and pages viewed, collected through cookies and server logs.
- Local storage — your basket, wishlist and cookie choice are stored in your own browser, not on our servers, until you place an order.
3. Why we use it and on what legal basis
- To process and deliver your order and to contact you about it — performance of a contract (Art. 6(1)(b) GDPR).
- To create and maintain your account and answer your questions — contract and legitimate interests.
- To keep the shop secure and prevent fraud and abuse — legitimate interests (Art. 6(1)(f) GDPR).
- To keep accounting and tax records — legal obligation (Art. 6(1)(c) GDPR).
- For optional analytics and marketing emails — your consent (Art. 6(1)(a) GDPR), which you can withdraw at any time.
4. Who we share it with
We share data only with service providers who help us run the shop: hosting and database providers, delivery carriers, payment and banking providers, and email delivery services. They act on our instructions under a data-processing agreement. We never sell your personal data, and we never share it for third-party advertising.
5. International transfers
Where a provider processes data outside the European Economic Area, the transfer is protected by an adequacy decision or by the EU Standard Contractual Clauses.
6. How long we keep it
Order and invoice data is kept for the retention period required by Polish and EU accounting and tax law. Account data is kept until you delete your account. Contact messages are deleted within 24 months. Analytics data is kept for a maximum of 14 months.
7. Your rights
You have the right to access, correct, delete and port your data, to restrict or object to processing, and to withdraw consent at any time. Write to [email protected] and we will respond within one month. You may also lodge a complaint with your local data protection authority or with the President of the Commission Nationale de l’Informatique et des Libertés (CNIL) in France.
8. Security
Traffic is encrypted with TLS, passwords are stored only as salted hashes, and access to order data is limited to the people who need it. No system is perfectly secure, so please use a unique password for your account.
9. Children
The shop is intended for adults. We do not knowingly collect data from children under 16. If you believe a child has given us data, contact us and we will delete it.
10. Changes to this policy
We may update this policy as the shop changes. The date at the top always shows the current version, and material changes will be announced on this page.
Questions about this policy?
Write to [email protected] or use our contact page.
Frequently asked questions
Payment, delivery, allergens and returns — the essentials before you order.
All questionsHow do I pay for my order?
Bank transfer is currently the only payment method. After you place your order, we send our bank details and the order number to your email. Please use the order number as the transfer reference.
How much does delivery cost?
Standard courier delivery costs €4.90 and is free for orders of €35 or more. Express courier delivery costs €7.90.
How long does delivery take?
Standard delivery usually takes 2–4 business days, express delivery the next business day. Times are counted from when your payment is credited to our account and are approximate.
Where can I find ingredients and allergens?
Every product page lists the ingredients, allergens and nutrition values per 100 g as published for that product. Always check the packaging too, as manufacturers may change recipes.
Do you make the chocolate yourselves?
No. APIOR is a retail boutique. We curate and sell genuine branded chocolate and confectionery from established European manufacturers such as Lindt, Ritter Sport, Milka, Ferrero and Haribo.
Can I withdraw from my purchase?
Consumers may withdraw from a distance contract within 14 days without giving a reason, subject to the exceptions in our policy — for example, food products whose seal has been opened after delivery for hygiene reasons.
Which currency am I charged in?
All orders are charged in euro (EUR). At checkout you can view an approximate amount in US dollars, British pounds or Polish złoty, but this is for reference only.
How can I contact you?
Write to [email protected] or call +33 4 92 72 14 96. Our postal address is Apior Sàrl, De Manosque, 04210 Valensole, France.