Refund & Returns Policy
If something arrives wrong, damaged or simply not as you hoped, here is exactly what happens.
Last updated: 16 September 2026
1. Your 14-day right of withdrawal
As a consumer you may withdraw from your purchase within 14 days of receiving the goods, without giving a reason. Tell us by email at [email protected] with your order number, then send the items back within 14 days of that message.
2. Which items can be returned
- Returnable — unopened products in their original, undamaged sealed packaging, with the best-before date still comfortably in the future.
- Not returnable — opened or partially eaten food, products whose seal has been broken for hygiene reasons, and items personalised for you. This follows the food-hygiene exception to the right of withdrawal.
- Always covered — items that arrive damaged, spoiled, past their best-before date, incomplete or different from what you ordered. Those are our responsibility regardless of the 14-day window.
3. Damaged, melted or wrong deliveries
Send us a photo of the parcel and the affected items within 14 days of delivery and we will send a replacement or refund you in full, including delivery costs. Please do not eat a product that looks spoiled. You do not need to return damaged food unless we ask you to.
4. Return shipping costs
For a change-of-mind return you pay the return postage. If the fault is ours — wrong, damaged or spoiled goods — we cover it and will send you a prepaid label.
5. How refunds are paid
We refund to the same bank account the payment came from, within 14 days of receiving the returned goods or your proof of return. Refunds cover the item price and standard delivery; any extra you paid for express delivery is not refunded. Because orders are charged in euro, refunds are also issued in euro and your bank's conversion rate on the day applies.
6. Cancelling before dispatch
An order that has not yet shipped can be cancelled at no cost — just email us. If you have not transferred payment yet, an unpaid order is released automatically after seven days.
7. Statutory warranty
This policy sits alongside your statutory rights for defective goods and does not limit them in any way.
Questions about this policy?
Write to [email protected] or use our contact page.
Frequently asked questions
Payment, delivery, allergens and returns — the essentials before you order.
All questionsHow do I pay for my order?
Bank transfer is currently the only payment method. After you place your order, we send our bank details and the order number to your email. Please use the order number as the transfer reference.
How much does delivery cost?
Standard courier delivery costs €4.90 and is free for orders of €35 or more. Express courier delivery costs €7.90.
How long does delivery take?
Standard delivery usually takes 2–4 business days, express delivery the next business day. Times are counted from when your payment is credited to our account and are approximate.
Where can I find ingredients and allergens?
Every product page lists the ingredients, allergens and nutrition values per 100 g as published for that product. Always check the packaging too, as manufacturers may change recipes.
Do you make the chocolate yourselves?
No. APIOR is a retail boutique. We curate and sell genuine branded chocolate and confectionery from established European manufacturers such as Lindt, Ritter Sport, Milka, Ferrero and Haribo.
Can I withdraw from my purchase?
Consumers may withdraw from a distance contract within 14 days without giving a reason, subject to the exceptions in our policy — for example, food products whose seal has been opened after delivery for hygiene reasons.
Which currency am I charged in?
All orders are charged in euro (EUR). At checkout you can view an approximate amount in US dollars, British pounds or Polish złoty, but this is for reference only.
How can I contact you?
Write to [email protected] or call +33 4 92 72 14 96. Our postal address is Apior Sàrl, De Manosque, 04210 Valensole, France.