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Questions & answers

Frequently asked questions

Payment, delivery, allergens and returns — the essentials before you order.

All questions
How do I pay for my order?

Bank transfer is currently the only payment method. After you place your order, we send our bank details and the order number to your email. Please use the order number as the transfer reference.

How much does delivery cost?

Standard courier delivery costs €4.90 and is free for orders of €35 or more. Express courier delivery costs €7.90.

How long does delivery take?

Standard delivery usually takes 2–4 business days, express delivery the next business day. Times are counted from when your payment is credited to our account and are approximate.

Where can I find ingredients and allergens?

Every product page lists the ingredients, allergens and nutrition values per 100 g as published for that product. Always check the packaging too, as manufacturers may change recipes.

Do you make the chocolate yourselves?

No. APIOR is a retail boutique. We curate and sell genuine branded chocolate and confectionery from established European manufacturers such as Lindt, Ritter Sport, Milka, Ferrero and Haribo.

Can I withdraw from my purchase?

Consumers may withdraw from a distance contract within 14 days without giving a reason, subject to the exceptions in our policy — for example, food products whose seal has been opened after delivery for hygiene reasons.

Which currency am I charged in?

All orders are charged in euro (EUR). At checkout you can view an approximate amount in US dollars, British pounds or Polish złoty, but this is for reference only.

How can I contact you?

Write to [email protected] or call +33 4 92 72 14 96. Our postal address is Apior Sàrl, De Manosque, 04210 Valensole, France.